Shipping FAQs

There is a 24-48 hour processing time for all orders. Processing times may take longer if we are experiencing high order volume. We strive to ship orders out as quickly as possible. Most orders placed by 2PM Central Time usually go out the same day.We process orders from 9AM – 4PM Central Time on weekdays. We do not process orders on Saturday and Sunday and U.S Federal Holidays. Orders are shipped USPS from our warehouse in Minnetonka, MN. Local orders typically arrive within 2-5 business days and out of state orders typically arrive within 5-7 business days. We cannot guarantee delivery timelines.

We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. For armed forces, please select APO/FPO addresses for the correct shipping method.

Please note: Certain orders will be shipped to the card holder’s verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

We do not guarantee transit times, and shipping fees are non-refundable through us. As long as the package is marked “in transit” by USPS or other carrier, we are unable to take action steps. If there is no update after 15 business days, please reach back out to us, so we are able to review options with you.

For more information, please contact the carriers directly. If you feel your shipment was late due to a service failure, a claim can be filed by using contact information below:

USPS®
1-800-ASK-USPS® (1-800-275-8777)
https://www.usps.com/help/welcome.htm

UPS®1-800-PICK-UPS® (1-800-742-5877)For international shipping, call 1-800-782-7892https://www.ups.com/us/en/help-center/contact.page

Once your order has been shipped, the tracking number will be sent to the email address registered to your account. For subscriptions orders, you may also log into your account and find this information under “my account” page.

Please do not be alarmed if the delivery confirmation for your package has not updated in a few days. Tracking numbers will not be activated until the package has been scanned into their systems and may take 24-48 hours to update. Please direct all delivery issues to the carrier you have selected.

Delivery services available on our site offer speedy and reliable service at a low cost. However, they can and will occasionally make mistakes. Unfortunately these errors are out of our control and Garden Gummy Wellness, LLC is not responsible for errors or delays caused by carriers. If your package is delivered to the address provided on the order and is stolen upon/after delivery, we will not assume responsibility or replace the stolen package. Please make sure you are shipping your items to a secure location.

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We are not responsible for orders when we are provided with the wrong shipping address. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

All replacement shipments and warranty shipments are shipped through USPS.